We Support The Healthcare Industry! For this event, SSN is proud to offer FREE admission
to employees of health plans and hospitals as a thank you for all you do for all of us.


Rave Reviews
Module #1
Tuesday, June 22, 2021: 10:00 a.m. – 12:00 p.m. ET

STARS 101: Back to Basics “Nuts & Bolts” Workshop

GHG Advisors, Formerly Gorman Health Group,

Module #2
Tuesday, June 22, 2021: 2:00 – 4:30 p.m. ET

Advanced Stars Workshop:  Preparing for Success in an Era of Change

This workshop will include a detailed review of the technical specifications and best practices for success for new Star measures which go into effect on 1/1/2022, including:

  • Transitions of Care
  • Follow-up After ED Visit for People with High-Risk Multiple Chronic Conditions
  • Plan All-Cause Readmissions
During this workshop, we’ll also allocate extensive time to “Ask the Experts” your burning questions about Star Ratings.  No question is off-limits!  We’ll cover a wide range of topics, including but not limited to:
  • Changes to HEDIS, CAHPS, HOS and other measure specifications
  • Issues impacting Star Ratings, including telehealth, COVID, the new Administration, etc
  • Ways to manage the new “Math Path” to 4+ stars
This hands-on, interactive workshop will provide specific tools and insights to help you earn and sustain your 4+ star rating!

Melissa Smith, Executive Vice President, Consulting and Professional Services,HealthMine

Module #3
Wednesday, June 23, 2021: 10 a.m. – 12:30 p.m.

Welcome & Introduction: How to Maximize Your Virtual Conference Experience

Roz Applebaum, Vice President, Conferences,Strategic Solutions Network


Panel Discussion: Impact of the New Administration and the Pandemic on Star Ratings & Quality Assurance: How are Plans Reacting and Changing?


Melissa Smith, Executive Vice President, Consulting and Professional Services,HealthMine


Anna Hall, Director of Quality Services,Enhanced Medication Services


Why Personalized Digital Engagement is Critical to a Better Consumer Experience, Higher CAHPS/HOS Scores & Improved Star Ratings

The increased emphasis on member experience due to higher weighting for CAHPS and HOS measures in Star Ratings is no longer new news. The question is: What can you do about it? Digital engagement is scalable, cost-effective, and can be rapidly deployed to deliver targeted messages to members. And with the right technical architecture in place to automate the ingestion and organization of member data, digital engagement can be personalized across an entire population with no manual effort from the plan. This session will help you build a digital engagement strategy rooted in personalized experiences that improve members’ satisfaction with their plan, and ultimately, survey-related measures.

Kent Holdcroft,Executive Vice President of Growth,HealthMine


Build a Strategic Plan to Engage Your Whole Company on the Path to 5 Stars

Renée Golderman, Senior Vice President and Chief Quality Officer,Capital District Physicians’ Health Plan


Aligning Quality and Risk Adjustment as the Pandemic Wanes

COVID-19 forced unexpected changes on both Quality and Risk Adjustment strategies in 2020 that have carried over into 2021. However, as the year progresses and more of the US population gains access to vaccinations, health plans are faced with the dilemma of how to return their Quality and Risk Adjustment programs to a state of normalcy. The need to better align efforts across these programs becomes increasingly important this year as plans pandemic concessions expire and each member encounter becomes more meaningful. This session will explore strategies to better align Quality and Risk Adjustment programs to better educate members, drive engagement, capitalize on each encounter, and optimize results as the pandemic’s impact continues to evolve.

Dan Weaver, Vice President, Stars Quality,Gateway Health

Tejaswita Karve, Ph.D., Director of Quality Improvement,Johns Hopkins HealthCare LLC

Module #4
Wednesday, June 23, 2021: 2:00 p.m. – 5:30 p.m. ET

Panel Discussion: Member Experience Innovations: Achieving Higher Member Satisfaction Scores for CAHPs & HOS


Josh Edwards, Medicare Stars Programs Manager,Martin’s Point Health Care


Kena Hahn,Director Medicare Stars & Health Improvement,Health Alliance

Irfan Ali, MRPharmS,Senior Director, Network Performance,EnlivenHealth™


Deep Dive into CAHPS Scoring Methodology

With the upcoming measure weight increase for Star Ratings’ patient experience measures, the CAHPS survey has been the topic of many conversations as of late. But CAHPS measures don’t use the standard clustering methodology to determine cut points and assign stars. In this session we’ll review Relative Distribution and Significance Testing and learn how CAHPS measures get their stars!

Josh Edwards, Medicare Stars Programs Manager,Martin’s Point Health Care


Expressing Compassion, Empathy and Caring -- Virtually -- to Provide Exceptional Member Experience

COVID-19 changed the way our world works. Instead of face-to-face encounters, patients were forced to engage with their healthcare providers through a phone or computer screen. Telehealth and telemedicine is the new normal. Compassion and caring were already important to patients and now even more so in this digital age. In the age of consumerism, healthcare organizations must operate like any other industry and learn to engage patients in an empathetic and understand way to maintain and enhance the digital patient experience.

  • Develop a strong understanding of patient experience in the age of COVID-19.
  • Understand how empathy can influence the patient experience.
  • Learn effective ways to express compassion, empathy, and caring through a screen

Jason B. Ruda, MS, CPXP, Experience Director,Tandigm Health


Transforming Provider Engagement in the Age of Interoperability -- Are You Ready?

In this session Novillus will share our holistic approach for using interoperability to drive provider performance, which includes:

  • EHR integrations with FHIR/DaVinci
  • Incentive and performance management
  • Actionable care gap experience, including time-sensitive TRC measures
  • Timely care gap refreshes to optimize data accuracy
  • Multichannel engagement (email, EHR & provider portal notifications)
  • Correcting inaccuracies in gap data

Brent Zenobia, PhD.,Chief Strategist,Novillus LLC


Pivoting from Telehealth to In-Person: What Do We Keep? Lessons Learned on Maximizing Telehealth Opportunities

Tejaswita Karve, Ph.D.,Director of Quality Improvement,Johns Hopkins HealthCare LLC


HEDIS® Electronic Clinical Data Systems (ECDS) Reporting – The Move Toward Using a Different Approach to Reporting Quality Measures

NCQA HEDIS® ECDS Reporting is a streamlined approach to closing care gaps which aims to reduce the administrative efforts and resources required in traditional reporting for providers and managed care organizations. This new approach is gaining traction with the industry as NCQA moves toward the elimination of Hybrid measure reporting. This session will discuss the use of ECDS measures and the challenges that arise as reporting of quality measures continue to evolve.

Sarah Bezeredi,Vice President, Quality Solutions Delivery,UnitedHealthcare

Module #5
Thursday, June 24, 2021: 10 a.m. – 12:30 p.m. ET

Integrating Health Equity & SDoH into Star Measures

Clearly, disparities and SDoH impact gap in care closure and quality outcomes within member populations.  In this session, SelectHealth will share an overview of how they are working to learn more about their population, exploring opportunities to enhance outcomes and initiatives being implemented to better support the populations they serve.

Kim Barrus, Stars & Quality Performance Manager,SelectHealth


Transitions of Care and Follow-up on Inpatient & ED Visits for FIDA IDD Members

To improve care transitions, Partners Health Plan has implemented a care transition program for its vulnerable members with IDD that has resulted in reduction of avoidable ER visits, Inpatient admissions, and an increase in HEDIS rates for transitions of care quality measures. The presentation will focus on an overview of Partners Health Plan’s multipronged interventions aimed at ensuring optimal health outcomes across transitions in care settings, with the goal of reducing avoidable emergency room visits and inpatient readmissions.  Strategies include active discharge planning; post-hospital discharge visits; timely notification of admission and discharges to member’s provider, medication reconciliation and comprehensive medication therapeutic review by Clinical Pharmacist, risk stratification screenings, and data analysis targeted at identifying high-risk members.

Diane Marrone, LCSW,Chief of Care Coordination,Partners Health Plan

Premila Kumar,Chief of Quality Initiatives, Partners Health Plan


Impact of Various Clinical Strategies on the CMR Completion Rate for CMS STAR Ratings

Star Ratings continue to evolve as measure specifications, benchmarks, and inclusion into the overall calculation continue to change. Maximizing performance for many clinical part D Star measures, such as the MTM Program Completion Rate for CMR continue to be a challenging endeavor, especially given its dynamic nature. This session will discuss the impact of various clinical strategies and outreach methodologies that can be implemented to help improve Star performance for this measure.

Danielle Banaszak, RPh, Quality Improvement Clinical Pharmacist,Excellus Health Plan

Sagar S. Makanji, PharmD,Vice President, Clinical Strategy & Programs,Magellan Rx Management


Medication Adherence: Interactive Voice Response (IVR) Barrier Follow Up and Driving Members to Mail Order

Insights into Geisinger’s initiatives to follow up and close member adherence barriers identified through IVR and utilizing the mail order initiative to increase member adherence.

David Griffith,Manager Pharmacy Operations,Geisinger


The Quality Measure “Moneyball”- Accountable Partnerships with Undervalued Providers to Improve Medication Adherence

Find out how to develop accountable pharmacy-pharmacist partnerships to improve quality measures, specifically medication adherence. The focus will be capitalizing on the long-undervalued pharmacist profession and particularly independent pharmacies.

Derek McFerran, Senior Director of Pharmacy, Commonwealth Care Alliance


Close of Conference